REFUND/RETURN POLICY

Items are entitled to be refunded or returned based on complaint within a 30 day period after order has been received. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

 

CANCELLATION

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

 

COMPLAINTS

Any complaints about items or sellers may be sent to our support team: [email protected] or 971-801-0668. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

 

CONTACT Onda Wellness

Boulder, CO

Hours

9am - 4pm MST

Email: [email protected]

Phone: